Privacy Policy
Last updated: February 17, 2026
Ecostify ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the Ecostify website and services at ecostify.com (the "Service").
1. Information We Collect
Information you provide:
- Problem descriptions: Text you type describing your repair issue. This is processed in real-time to generate estimates and is not permanently stored on our servers.
- Photos: Images you upload are processed locally in your browser to generate previews. Photos are used solely for AI analysis to improve estimate accuracy and are not stored after your session ends.
- Location data: If you choose to enable location services, we use your approximate location to show nearby service providers. We do not store your precise location.
Information collected automatically:
- Usage data: We collect anonymous analytics including pages visited, features used, and general device information (browser type, screen size) to improve the Service.
- Cookies: We use essential cookies to make the Service function properly. We may use analytics cookies to understand usage patterns. You can disable cookies in your browser settings.
2. How We Use Your Information
- To generate repair cost estimates based on your descriptions and photos
- To show relevant local service providers near your location
- To improve and maintain the Service
- To analyze usage trends and optimize the user experience
- To respond to your inquiries or support requests
3. Information Sharing
We do not sell your personal information. We may share data in the following limited circumstances:
- Service providers: When you click "Get Quote" or contact a local provider, we share your general repair inquiry (not personal details) with that provider so they can respond.
- Analytics partners: We use third-party analytics services (such as Google Analytics) that collect anonymous usage data. These partners are bound by their own privacy policies.
- Legal requirements: We may disclose information if required by law, subpoena, or legal process.
4. Data Retention
We retain your data only as long as necessary:
- Photos: Processed in your browser session only. Not stored on our servers.
- Problem descriptions: Processed in real-time. Session data is cleared when you close your browser.
- Analytics data: Retained in anonymous, aggregated form for up to 26 months.
5. Data Security
We use commercially reasonable technical and organizational measures to protect the information we process. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- File a complaint with your local data protection authority
To exercise these rights, contact us at privacy@ecostify.com.
7. Third-Party Links
The Service may contain links to third-party websites (such as local service providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
8. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@ecostify.com